Returns & Refunds
We want you and your dog to feel the difference. If you don't see results — we'll make it right.
90-day results guarantee
We're confident in what LapVita does. If your dog hasn't shown any improvement after 90 days of consistent use, contact us and we'll arrange a full refund. We believe in giving the product enough time to actually work.
Please note: Returns are accepted only if the product didn't deliver results — not based on taste or flavour preference. As with any supplement, results require consistent daily use over time.
How to request a return
Use the button below to contact us. Include your order number and a brief note about your experience — we'd love to understand what happened.
What happens next
We'll respond within 1–2 business days. Refunds are processed within 5–10 business days after your request is reviewed.
Damaged or wrong item
If your order arrived damaged or incorrect, reach out immediately via the contact form. We'll send a replacement or issue a full refund at no additional cost.